Privacy Policy

Last Updated: 1 January 2025

1. Introduction

Welcome to Vireo Communications (“Company,” “we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (the “Website”).

We are based in the United Kingdom and comply with applicable data protection regulations, including the UK General Data Protection Regulation (“UK GDPR”) and the EU General Data Protection Regulation (“EU GDPR”), as well as, where applicable, the California Consumer Privacy Act (“CCPA”), as amended by the California Privacy Rights Act (“CPRA”).

By accessing or using our Website, you consent to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please refrain from using our Website.

2. Information We Collect

We collect different types of information about you, including:

  1. Personal Data

    • Name

    • Email address

    • Phone number

    • Company
      We only collect this information when you voluntarily provide it to us through our contact forms or other direct interactions on our Website.

  2. Usage Data

    • IP address

    • Browser type and version

    • Pages you visit and time spent on those pages

    • Other diagnostic data and usage patterns
      This data is typically collected automatically as you navigate through the Website, often via cookies or similar tracking technologies.

  3. Cookies and Analytics
    We use cookies and similar technologies, including third-party analytics tools (such as Google Analytics), to understand how you use our Website and to improve your user experience. See the “Cookies and Tracking Technologies” section below for more details.

No Sensitive Data: We do not knowingly collect or process any special categories of personal data (e.g., racial or ethnic origin, political opinions, religious beliefs, health data, or sexual orientation).

3. How We Collect Your Data

  1. Directly from You

    • When you fill out our contact form.

    • When you communicate with us via email or other channels.

  2. Automatically

    • Through cookies and other tracking technologies, which collect Usage Data as described above.

  3. From Third Parties

    • We may receive aggregated usage data from analytics providers (e.g., Google Analytics), but we do not receive your personal data from other third parties.

4. Purposes for Processing Your Data

We may use the personal data we collect for the following purposes:

  1. Marketing Communications: To send you promotional materials or newsletters if you have requested them or otherwise consented to receive them.

  2. Customer Service: To respond to your inquiries, provide information about our services, or otherwise communicate with you regarding your requests.

  3. Website Functionality and Analytics: To operate and improve our Website, including analyzing usage so we can better understand user needs and preferences.

  4. Legal and Regulatory Compliance: To comply with applicable laws, regulations, or legal obligations and to protect our rights or the rights of others.

5. Disclosure of Your Data

  1. Service Providers: We do not currently share personal data with third-party service providers (e.g., for email marketing or hosting), but if that changes, we will update this Privacy Policy and ensure any such providers comply with data protection laws.

  2. Legal Requirements: We may disclose your personal data if required to do so by law or in response to valid requests by public authorities.

  3. Business Transactions: If the Company is involved in a merger, acquisition, or asset sale, your personal data may be transferred. We will provide notice if your personal data becomes subject to a different Privacy Policy.

  4. Your Consent: We will not sell or otherwise share your personal data with third parties for commercial purposes. We will never share your personal data without your explicit consent, except as described in this Privacy Policy or required by law.

6. Data Retention

We retain your personal data for five (5) years, or as long as necessary to fulfill the purposes for which it was collected, after which we securely delete it from our servers or otherwise anonymize it. We may need to retain certain information for longer periods if necessary for legal, accounting, or reporting requirements.

7. Data Security

We are committed to protecting your personal data. While we finalize our specific security measures, at a minimum we will use:

  • Secure Sockets Layer (SSL) encryption where appropriate.

  • Restricted access to personal data (only employees or contractors who need access to perform their job functions).

  • Regular maintenance of security measures to protect against unauthorized access and data breaches.

No method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

8. Your Rights and Choices

Depending on where you reside (e.g., the UK, EU, or California), you may have certain rights regarding your personal data:

  • Access: You can request a copy of the personal data we hold about you.

  • Correction: You can ask us to correct or update inaccurate personal data.

  • Deletion (“Right to be Forgotten”): You can request that we delete your personal data, subject to certain exceptions (e.g., for legal compliance).

  • Opt-Out of Marketing: You can opt out of receiving marketing emails from us at any time by clicking the “unsubscribe” link or contacting us.

  • Data Portability: Where applicable, you may request to receive your personal data in a structured, commonly used, and machine-readable format.

  • Do Not Track & Opt-Out: We honor “Do Not Track” signals where feasible and provide mechanisms for users to opt out of certain cookies or analytics.

To exercise these rights, please contact us at hello@vireocomms.com. We will respond to your request in accordance with applicable data protection laws.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect usage data, remember your preferences, and enhance your user experience.

  • Essential Cookies: Necessary for the operation of our Website (e.g., session management).

  • Analytics Cookies: Help us understand how you use our Website (e.g., pages visited).

You may set your browser to refuse cookies or to alert you when cookies are being sent. However, if you choose to disable cookies, some features of the Website may not function properly.

10. Children’s Privacy

Our Website is not directed to individuals under the age of 16 (or under the age of 13 in certain jurisdictions). We do not knowingly collect personal data from children. If you believe a child under the relevant age may have provided us personal data, please contact us at hello@vireocomms.com, and we will promptly take steps to delete such information.

11. International Data Transfers

Your personal data may be processed outside of the country in which you reside, including the United Kingdom or within the European Union. Whenever we transfer your personal data internationally, we will take steps to ensure it is protected in line with this Privacy Policy and applicable laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be effective when we post the revised Privacy Policy on our Website. Your continued use of the Website after any such changes indicates your acceptance of those changes. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions, concerns, or comments about this Privacy Policy or our data practices, please contact us at:

Email: hello@vireocomms.com